Refund Policy | UMI NAILS

Effective Date: 2026

At UMI NAILS, we are committed to delivering premium, handcrafted press-on nails made with high-end imported healthy materials. We strictly abandon low-quality raw materials to ensure every piece features ultra-thin seamless fitting, natural texture, durable performance, and zero damage to your natural nails. Our products are designed to solve common pain points of mass-produced nails, such as warping, cheap plastic appearance, poor fitting, and easy discoloration, providing customers worldwide with safe, comfortable, and long-lasting salon-level manicure experiences.

To protect the rights and interests of all customers, we have formulated the following clear and professional refund and return policy:

1. General Eligibility

We accept return and refund applications within 10 calendar days of delivery confirmation. All products eligible for return must be unused, unopened, undamaged, and in original packaging. Any used, altered, worn, or improperly stored items will not be eligible for refund or exchange.

2. Custom Order Refund Rules (1V1 Custom Press-On Nails)

Most products in UMI NAILS are 1V1 private custom handmade nails. Custom items are tailored exclusively according to each customer’s nail size, style request, color matching, and personal preferences. Due to the personalized and one-of-a-kind nature of custom handmade products:

Custom orders are non-refundable and non-returnable once production has started.

Please double-check your size, style, and requirements before confirming your order.

If we make confirmed production errors on our side (wrong size, wrong style, obvious craftsmanship defects), we offer free remake or full refund.

3. Ready-to-Wear Stock Orders

For standard in-stock press-on nail products, customers may apply for returns or exchanges within 10 days if the items are unused and in perfect condition. Return shipping fees are borne by the customer unless the item arrives defective or damaged due to our shipping or production issues.

4. Damaged or Defective Items

If you receive defective, broken, incorrectly shipped, or poor craftsmanship products, please contact our customer service within 48 hours after delivery and provide clear photos or videos. We will verify the issue and offer solutions including free re-production, replacement, or full refund without additional cost.

5. Non-Refundable Situations

We do not support refunds in the following situations:

Personal dislike, unsuitable style, or subjective aesthetic differences after completion of custom production

Improper use, manual cutting, modification, or secondary damage caused by the customer

Loss or damage caused by long-term transportation delay, customs inspection, or customer refusal to receive the package

Orders placed incorrectly by customers without cancellation application before production

6. Processing Time

After we receive and verify your returned items or confirm the problem, your refund will be processed within 7-10 business days. The arrival time of the refund depends on your bank and payment platform processing rules.

7. Customer Support

If you have any questions about our refund, return or custom policy, please feel free to contact our official customer service team. UMI NAILS will always provide sincere and professional after-sales service for every global customer.